Get in Touch

Talk to a real Print Store 360 specialist

Our customer support team is based in the United States and answers every question that comes through the contact form, our email inbox at contact@printstore360.net, and the phone line at 1-650-263-1582. Whether you are choosing between two printer models, troubleshooting a driver install, checking on shipping for an open order, or asking about an OEM warranty claim, you will reach a real human during business hours: Monday through Friday, 9 AM to 8 PM Eastern Time.

Response times you can plan around

Form submissions and email enquiries receive a reply as soon as possible. Phone calls are answered live during business hours; voicemails left after hours are returned as soon as possible. For order-status questions, please include the order number from your confirmation email so we can reply with shipping detail in a single message.

What we can help with

• Pre-purchase advice on choosing between printer brands, models, ink systems and connectivity options for home, small business or photo workflows.
• Order status, address changes and expedited shipping requests on any open Print Store 360 order.
• OEM warranty claims, including help opening a service ticket directly with the manufacturer when a device fails inside the warranty window.
• Setup and driver installation guidance for Windows, macOS, ChromeOS, iOS and Android — including network and AirPrint configuration.
• Returns and exchanges, with a no-questions return window described in our return policy and free pickup labels for defective hardware.
• Bulk and small-business quotes, including invoice billing, multi-unit discounts and recurring supplies orders for offices that print every day.

Mailing address and corporate details

Print Store 360 corporate mail can be sent to The Plus Print LLC, Attn: Panzer Wong, 5437 Central Ave Ste 1, Newark, CA 94560, USA. Please do not ship product returns to the corporate address; returns are routed to our distribution center, and the return label sent with your RMA will list the correct destination.

Privacy and compliance

Anything you share through the contact form is used only to answer your question and is handled under the Print Store 360 privacy policy. We never sell or rent customer information, and all California residents are entitled to the choices described in our Do Not Sell My Personal Information page. For accessibility help, alternate-format requests, or any other compliance question, our team responds in the same one-business-day window.